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Returns & Exchanges

Here you will find common questions relating to returns or exchanges.
 
In order to receive a refund or enquire about an exchange, please contact customer service to get a return authorization. You can reach customer service at 1-800-818-3772 or by email at [email protected]
 
I ordered the wrong size, what happens?
No Problem. Ship the original product back to us and we will ship you the correct size free of charge. In other words, you pay for the return shipment, and we will pay for the second shipment out to you.
Depending on where you live, please send to the AUTHORIZED return address in your home country:
 
USA RETURNS ADDRESS
 
Aeriale Inc. RETURNS
Return Merchandise Authorization #
10130 Northlake Blvd #214-321
West Palm Beach
FL,33412
 
CANADA RETURNS ADDRESS
 
Aeriale.com Returns
Return Merchandise Authorization #
2510 Enterprises
St. Sauveur, QC
Canada, J0R 1R2
800.818.3772
 
Approximately how long does it take for Aeriale.com to process an Return Merchandise Authorization?
It takes 2-5 business days for us to process and re-ship or issue a refund once we receive the product.
 
Approximately how long will it be before a refund/credit actually appears on my credit/debit card?
It takes us approximately two business days to process a credit back to your credit card and 2-3 business days for it to appear on your statement once we receive the product from you.
 
Is it necessary to return each individual accessory when I send in a return? What should I include with my Return merchandise Authorization?
Yes. The product and accessories must be returned with your shipment in order for Aeriale.com to process your RMA. Missing items will incur further charges or a lesser refund. In most cases, items sent in for Return Merchandise Authorization replacement will be replaced with a full item set, including accessories.
 
How do refunds/credits work? How is a refund/credit applied? Does Aeriale.com offer in-store credit?
The credit applied is always charged back to your credit card.